Return Policy

At BareSmooth™, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and refunds in accordance with this policy.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused
  • Items must be in original packaging
  • Items must be in the same condition you received them

To initiate a return, contact our customer support team at:

📧 Baresmooth@oryndalegroup.com

2. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 8–11 business days for the refund to appear, depending on your payment provider

Shipping costs are non-refundable unless:

  • The item was defective
  • The incorrect item was sent
  • An error was made on our side

3. Exchanges

If you receive a defective or incorrect item, we will gladly replace it at no additional cost.

Please contact customer support with:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

4. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Clear photos of the damaged item
  • Packaging photos if applicable
  • Your order number

Depending on the situation, we may provide:

  • A replacement
  • A partial refund
  • A full refund

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Digital products
  • Final sale items (if marked as final sale)

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong product was received
  • The item arrived damaged

We strongly recommend using a trackable shipping service, as BareSmooth™ is not responsible for lost return packages.

7. Contact Information

For return requests, exchanges, or refund inquiries, contact us anytime:

BareSmooth™
📧 BareSmooth@oryndalegroup.com